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Quality Policy

The Quality Management Policy reflects the intention that the Administration of Creative Furniture, Lda. has in fulfilling the requirements of the NP EN ISO 9001:2015 standard and that this same intention is conveniently disclosed to all employees and other interested parties.

Certified in Quality since 2011, DELICAT bases its commitments according to the following principles:

perform its activity always with a view to continuous improvement, implementing methodologies that enhance the effectiveness of the organization, ensuring effective management of all necessary resources.

meet the needs and expectations of all stakeholders, namely customers and employees;

stimulate the participation of employees in the management system, ensuring the continuous improvement of the system and the commitment, motivation and personal fulfillment of each one;

consolidate turnover and ensure the sustainability of the organization, continuing to focus on existing external markets and evaluate the entry into new markets;

investing in the modernization of infrastructures, equipment, and in updating the technical skills of employees;

implement environmental best practice measures to reduce the consumption of natural resources and the production of waste in order to protect the environment and minimize pollution and adverse impacts on the environment;

implement good hygiene, health, and safety practices at work in order to minimize occupational risks and diseases.

establish partnerships of mutual help and good relationships with suppliers and other service providers to ensure the quality of the service provided;

comply with the legislation and legal requirements applicable to our industry.

The Administration,

Braga, July 13, 2022